Terms of Service

• eBella provides AI-generated support and motivation, not professional advice. It is not a substitute for medical, mental health, legal, financial, or other professional services. Always consult a licensed professional for such matters. Our AI is for general inspiration only and not tailored to minors’ specific needs. Parents should supervise use by those under 18.
• If you are in a crisis or emergency, contact 911 or a qualified professional immediately.
• All AI responses are automatically generated and may contain inaccuracies or content drawn from public datasets. You agree not to rely on these responses as factual, complete, or up-to-date without independent verification.

• We strive to keep our Services accessible but may modify, enhance, suspend, or discontinue any part of them at our discretion, with or without notice. We are not liable for losses resulting from such changes or interruptions.

• eBella's Services are powered by artificial intelligence, which generates responses based on probabilistic models and patterns in training data. While we strive to provide helpful and empathetic responses, the content generated by our AI:
  • Is not fact-checked or guaranteed to be accurate, current, or complete;
  • May reflect biases present in public datasets or language patterns;
  • Should not be interpreted as professional, legal, medical, financial, or therapeutic advice;
  • Should not be relied upon for decisions involving risk to life, safety, financial assets, or legal outcomes.
• You understand that AI-generated responses are informational and conversational only. You agree not to misrepresent AI outputs as human-generated, authoritative, or factual without appropriate disclaimers.

To use certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information;
• Maintain the confidentiality of your password and account credentials;
• Accept responsibility for all activities under your account; and
• Notify us immediately at support@ebella.ai if you suspect unauthorized access.
• You must be at least 13 years old to use our Services (or older if required by applicable law). If you are under 18, you confirm that a parent or guardian has reviewed and agreed to these Terms on your behalf. We may require age verification (e.g., entering your birth year) at signup. Users under 13 are prohibited, and we will block access and delete their data if detected.

We offer:

• Free Plan: Limited access to basic features.
• Premium Plan: Full access to advanced AI coaching, insights, and personalization. Paid subscriptions are billed monthly or annually via recurring payments, which you authorize upon subscribing. If you are under 18, your parent or guardian authorizes these payments. Pricing and features are subject to change with notice.

Payments are processed through secure third-party providers (e.g., Stripe, PayPal, Apple App Store, Google Play Store). Your subscription auto-renews unless canceled before the next billing cycle.

• Cancellation: Cancel via your account settings or app store. Access continues until the current billing period ends.
• Refunds: We do not offer refunds for partial periods or unused services, except as required by law.
• Failed Payments: Repeated payment failures may result in suspension or termination of your account.

You may delete your account permanently via Settings > Delete Account. Upon deletion, your data will be handled per our Privacy Policy. Canceling a paid subscription downgrades you to the Free Plan at the end of the billing cycle.

We may suspend or terminate your access, with or without notice, if:

• You breach these Terms;
• We detect fraudulent, abusive, or illegal activity;
• We must comply with legal obligations; or
• We discontinue the Services.
• We are not liable for any losses arising from termination.

All content, code, trademarks, and intellectual property in the Services are owned by eBella, Inc. or our licensors, protected by U.S. and international copyright, trademark, and other laws. You may not copy, modify, distribute, or exploit them without written permission.

You retain ownership of content you submit (e.g., feedback, inputs). By providing it, you grant us a worldwide, non-exclusive, royalty-free, perpetual license to use, modify, and display it to operate, improve, and promote the Services. Where possible, we anonymize your content for AI training.

Before escalating a dispute, contact us at support@ebella.ai to resolve issues informally within 30 days.

If unresolved, disputes will be settled by binding arbitration under the American Arbitration Association (AAA) rules, conducted in English in San Francisco, California. You waive your right to a jury trial or class action. If you are under 18, your parent or guardian agrees to this on your behalf.

Small claims court cases or injunctive relief for IP violations are exempt from arbitration.

These Terms are governed by California law, without regard to conflict-of-law principles. Disputes not subject to arbitration fall under the exclusive jurisdiction of San Francisco County courts.

The Services are provided “as is” and “as available,” without warranties of any kind, express or implied (e.g., merchantability, fitness for a particular purpose).

To the fullest extent permitted by law, eBella, its affiliates, and licensors are not liable for indirect, incidental, special, or consequential damages (e.g., lost profits, data loss, emotional distress) arising from your use of the Services. Our total liability is capped at the amount you paid us in the prior six (6) months, or $100 if no payment was made.

We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, cyberattacks).

These Terms, including the Privacy Policy, form the complete agreement between you and eBella, superseding prior agreements.

If any provision is unenforceable, the remaining Terms remain in effect.

Our failure to enforce any right does not waive it.

You may not assign these Terms without our consent. We may assign them freely (e.g., during a merger).

• You agree to indemnify, defend, and hold harmless eBella, Inc., its officers, directors, employees, licensors, affiliates, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys’ fees and costs — arising out of or in any way connected with:
  • Your access to or use of the Services;
  • Your violation of these Terms or any applicable law or regulation;
  • Your content, conduct, or misuse of AI-Generated Content; or
  • Any allegation that content you submit or generate through the Services infringes or violates the rights of a third party.
• We reserve the right to assume exclusive control of any matter subject to indemnification, in which case you agree to cooperate with our defense.